The following is a detailed description of measurements used in conjunction with Express Personnel Services surveys.
Exit Interview Survey
Communication with Express/Client Supervisor/Departments
Below Expectations: The level of communication needed has been explained to you and they are below the level (don't ask enough questions, ask too many questions, etc.).
Meets Expectations: The level of communication needed has been explained to you and they meet the level continuously.
Exceeds Expectations: The level of communication needed has been explained to you and they exceed the level continuously.
Cooperation between Departments/Client Workers
Below Expectations: The level of cooperation necessary has been explained to you and falls below expectations.
Meets Expectations: The level of cooperation necessary has been explained to you and it meets the level continuously.
Exceeds Expectations: The level of cooperation necessary has been explained to you and it exceeds expectations.
Initial Orientation/Training Received
Below Expectations: The initial orientation/training process has been explained to you and was below expectations.
Meets Expectations: The initial orientation/training process has been explained to you and met expectations.
Exceeds Expectations: The initial orientation/training process has been explained to you and exceeded expectations.
Fair and Equal Treatment of all Employees
Below Expectations: Fair and equal treatment of employees has been explained to you and the results are below expectations.
Meets Expectations: Fair and equal treatment of employees has been explained to you and the results meet expectations.
Exceeds Expectations: Fair and equal treatment of employees has been explained to you and the results exceed expectations.
Handling of Complaints and Problems
Below Expectations: The handling of complaints and problems are below your expectations.
Meets Expectations: The handling of complaints and problems meet your expectations.
Exceeds Expectations: The handling of complaints and problems exceed your expectations.
Positive Feedback Given to Employees
Below Expectations: Positive feedback is rarely given to employees.
Meets Expectations: Positive feedback is given to employees at a satisfactory rate.
Exceeds Expectations: Positive feedback is often given to employees.
Amount of Supervision/Training
Below Expectations: The amount of supervision/training has been explained to you and falls below expectations.
Meets Expectations: The amount of supervision/training has been explained to you and meets expectations.
Exceeds Expectations: The amount of supervision/training has been explained to you and exceeds expectations.
Overall Quality of Supervision
Below Expectations: The amount of supervision has been explained to you and falls below expectations.
Meets Expectations: The amount of supervision has been explained to you and meets expectations.
Exceeds Expectations: The amount of supervision has been explained to you and exceeds expectations.
Friendliness
Below Expectations: Your Express office does not get along with their employees and makes no attempt to create a friendly atmosphere, thus creating a potentially hostile work environment.
Meets Expectations: Your Express office gets along well enough with their employees to maintain a productive work environment.
Exceeds Expectations: Your Express office is very friendly and outgoing with all employees in order to produce a productive work environment.
Professionalism
Below Expectations: The level of professionalism you expect has not been demonstrated.
Meets Expectations: The level of professionalism you expect has been met.
Exceeds Expectations: The level of professionalism you expect has been exceeded.
Responsiveness
Below Expectations: Your Express office is not responsive to your needs/concerns.
Meets Expectations: Your Express office responds to your needs/concerns.
Exceeds Expectations: Your Express office goes above and beyond to respond to your needs/concerns.
Communication
Below Expectations: The level of communication from your Express office has been explained to you and they are below the level (don't return calls, etc.).
Meets Expectations: The level of communication from your Express office has been explained to you and they meet the level.
Exceeds Expectations: The level of communication from your Express office has been explained to you and they exceed the level.
Availability of Work
Below Expectations: Your Express office does not have enough work assignments for you.
Meets Expectations: Your Express office has enough work assignments for you.
Exceeds Expectations: Your Express office has more than enough work assignments for you.
Assignments that Match My Interests
Below Expectations: Your Express office does not offer you assignments that match your interest.
Meets Expectations: Your Express office often offers you assignments that match your interest.
Exceeds Expectations: Your Express office always offers you assignments that match your interest.
Express Associate Evaluation
Productivity
Below Expectations: The rate of production has been explained to the associate and they are below the rate.
Meets Expectations: The rate of production has been explained to the associate and they meet the expected continuously.
Exceeds Expectations: The rate of production has been explained to the associate and they exceed the expected continuously.
Quality of Work
Below Expectations: Quality has been explained to the associate and they fall below quality standards.
Meets Expectations: Quality has been explained to the associate and they coninuously meet quality standards.
Exceeds Expectations: Quality has been explained to the associate and they continuously exceed quality standards.
Appearance
Below Expectations: Careless attire. Poor grooming/hygiene. Makes poor impression.
Meets Expectations: Functional attire. Neatly groomed. Makes good impression.
Exceeds Expectations: Immaculate attire and grooming. Makes very favorable impression.
Initiative
Below Expectations: Associate needs continuous direction. Rarely asks questions when in doubt regarding the work.
Meets Expectations: Associate finishes task and waits for direction. Usually asks questions when in doubt regarding their work.
Exceeds Expectations: Associate finishes task and asks for more work or looks for things to do. When in doubt, associate asks for directions.
Punctuality/Attendance
Below Expectations: Associate falls below expected punctuality and attendance expectations.
Meets Expectations: Associate meets punctuality and attendance expectations.
Exceeds Expectations: Associate exceeds punctuality and attendance expectations.
Attitude
Below Expectations: Associate's attitude is poor and does not contribute to a productive work envirnoment.
Meets Expectations: Associate's attitude is satisfactory and does not hinder a productive work environment.
Exceeds Expectations: Associate's attitude is outstanding and contributes to a productive work environment.
Adaptability
Below Expectations: Associate adapts poorly to new situations and environments.
Meets Expectations: Associate adapts appropriately to new situations and environments.
Exceeds Expectations: Associate adapts extremely well to new situations and environments.
Follows Rules/Procedures
Below Expectations: Associate does not follow rules/procedures well.
Meets Expectations: Associate follows rules/procedures.
Exceeds Expectations: Associate follows rules/procedures extremely well.
Overall Impression
Below Expectations: Associate leaves a poor impression.
Meets Expectations: Associate leaves a good impression.
Exceeds Expectations: Associate leaves a great impression.
Promptness
Below Expectations: Associate is not prompt (arrives late for work, does not finish projects/assignments on time, does not return on time after breaks, etc.).
Meets Expectations: Associate is prompt.
Exceeds Expectations: Associate is very prompt (arrives early for work, finishes projects/assignments early, returns early after breaks, etc.).
Professional Attitude
Below Expectations: Associate has a poor attitude concerning professionalism.
Meets Expectations: Associate has a good attitude concerning professionalism.
Exceeds Expectations: Associate has a great attitude concerning professionalism.
Understanding Your Needs
Below Expectations: Express does not understand your hiring and staffing needs.
Meets Expectations: Express understands your hiring and staffing needs.
Exceeds Expectations: Express understands your hiring and staffing needs very well and anticipates those needs before you ask.
Sending the Right Associate
Below Expectations: Express often does not send you the right associate for the assignment.
Meets Expectations: Express often sends you the right associate for the assignment.
Exceeds Expectations: Express always sends you the right associate for the assignment.
Reasonable Rates
Below Expectations: Express charges unreasonable rates.
Meets Expectations: Express charges reasonable rates.
Exceeds Expectations: Express' rates are more than reasonably priced.
